By accessing and using Oplify ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms of Service, please do not use the Service.
2. Description of Service
Oplify provides a cloud-based print-on-demand inventory management platform that includes:
To use the Service, you must create an account. You agree to:
Provide accurate, current, and complete information during registration
Maintain and promptly update your account information
Maintain the security of your password and account
Notify us immediately of any unauthorized use of your account
Accept responsibility for all activities that occur under your account
4. Data and Privacy
We collect and process data in accordance with our Privacy Policy. By using the Service, you consent to such processing and you warrant that all data provided by you is accurate.
You retain all rights to your data. We encrypt data in transit and use industry-standard security practices to protect your information. You may export your data at any time through the Service.
5. Data Processing Terms for Merchants
These terms apply when you connect a store and we process personal data of your customers. You are the controller of that data. Oplify is the processor.
Instructions: We process customer data only to provide the Service to you, as described in the Privacy Policy, and on your documented instructions.
Your responsibilities: You have a lawful basis and any required notices or consents for the data you bring into the Service.
Confidentiality: Only personnel who need access to run the Service can access customer data, and they are bound by confidentiality.
Security: We encrypt data in transit, apply role-based access controls, and keep audit logs and an access log of who opens customer or order details or exports customer data.
Sub-processors: We use hosting providers, Sentry for error monitoring, and the shipping carriers you choose to fulfil orders. We require them to protect the data. Our chat service (self-hosted Chatwoot) is run by Oplify and is not a sub-processor. Ask us for the current list.
Retention and deletion: We anonymise customer personal data 12 months after the last activity on an order. We also delete the matching contact in our own chat service once the store's chat is connected. Backup copies may keep data for longer, until the backup is deleted. We act on Shopify's customer data request, customer redact, and shop redact webhooks. To have customer data erased earlier, contact us at support@oplifyco.com and we will handle the request unless the law requires us to keep the data.
Data subject requests: We help you answer access, correction, and deletion requests from your customers. Send them to support@oplifyco.com.
Incidents: We notify you without undue delay after we become aware of a personal data breach affecting your data.
Audits: On reasonable request, we give you the information needed to show we meet these terms.
6. Payment Terms
Certain features of the Service require payment of fees. You agree to:
Pay the monthly fee for your selected plan, billed through Shopify
Provide accurate and complete billing information
Pay any applicable taxes
Plans are billed monthly through Shopify. We reserve the right to change our fees with 30 days notice. Refunds are provided on a case-by-case basis at our discretion.
7. Acceptable Use
You agree not to:
Use the Service for any illegal purpose or in violation of any laws
Violate or infringe upon the rights of others
Interfere with or disrupt the Service or servers
Attempt to gain unauthorized access to any portion of the Service
Use automated means to access the Service without our permission
Transmit any viruses, malware, or other malicious code
Resell or redistribute the Service without our written consent
8. Intellectual Property
The Service and its original content, features, and functionality are owned by Oplify and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
You may not copy, modify, distribute, sell, or lease any part of our Service without our prior written permission. Our trademarks and trade dress may not be used without our prior written permission.
9. Termination
We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including breach of these Terms.
You may terminate your account at any time through your account settings. Upon termination, your right to use the Service will immediately cease. We will provide a reasonable period for you to export your data.
10. Limitation of Liability
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
In no event shall Oplify, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, or goodwill, arising out of your use of the Service.
11. Changes to Terms
We reserve the right to modify or replace these Terms at any time. We will provide notice of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the new Terms.
12. Contact Information
If you have any questions about these Terms, please contact us: